DELIVERY
10 articles
PURU REFUND POLICY
At PURU we do our best to ensure all customers are 100% satisfied. If you are not completely satisfied with your product...
CAN I USE A P.O. BOX AS MY SHIPPING ADDRESS?
For orders shipped in Switzerland with our free regular mail option, you may use a PO Box. If you have chosen to use DHL...
HOW DO I TRACK MY ORDER?
You can track your order using the tracking number and link provided to you in your shipping confirmation email, or by t...
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Unfortunately not, as soon as your order has left our warehouse, we are unable to change any of the details. Always be ...
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Please see our estimated [delivery times](https://puru.ch/delivery/) and it should be noted these are estimates only. We...
CAN I EXPEDITE MY ORDER?
If you would like to expedite your order and have faster delivery times then please place your order and use our [contac...
WHEN WILL I RECEIVE TRACKING INFORMATION?
ALL PURU orders are tracked, and we provide you a tracking number with your confirmation email. We have distribution cen...
WHAT IS THE DELIVERY TIMEFRAME AND COST FOR SERVICED AREAS?
All EU and world-wide deliveries are sent from our German distribution center, so no import duties are expected for EU s...
NON-SERVICED LOCATIONS
We do not ship products to the following countries; Turkey, Iraq, Russia, Egypt, Ukraine, Philippines, Saudi Arabia, Aze...
HOW LONG DOES DELIVERY TAKE TO THE UK AND MAINLAND EUROPE?
It will usually take no more than 5 working days for delivery to the UK and other mainland European countries. Very occa...
Protect your skin naturally 🌿 Shop PURU at puru.ch
Shop Now